Last updated: 3 November 2026
These Terms and Conditions explain how to use roscarfaro.com and book a rental car through RosCar Faro. Please read these terms and the conditions of your selected offer before making a reservation.
1. About RosCar Faro
RosCar Faro is a car rental aggregator that connects customers with international and local car rental companies. We help you compare available vehicles, select rental options and arrange a reservation.
The selected rental company supplies the vehicle and provides the rental service. RosCar Faro provides booking assistance and remains responsible for its own services and obligations under applicable law.
For enquiries, contact [email protected].
2. Applicable Booking Conditions
Your reservation is subject to these terms and the specific conditions displayed for your selected vehicle before payment. These include driver requirements, payment methods, deposit arrangements, mileage, insurance, collection instructions and cancellation conditions.
You will also enter into a rental agreement with the vehicle supplier when collecting the car. Review the supplier’s conditions before booking and check the agreement before signing. If any information differs from your confirmed reservation, contact the supplier and RosCar Faro before accepting the change.
Nothing in these terms limits your mandatory consumer rights.
3. How to Book a Car
- Select your collection and return locations, dates and times.
- Choose an available vehicle or vehicle category.
- Select the options you need, such as no deposit, no credit card, insurance or a child seat.
- Enter the main driver’s contact details and any other information required for the booking.
- Review the total price, included services, payment conditions and cancellation policy.
- Pay the advance payment displayed at checkout, normally 15% to 20% of the total booking price.
After successful payment and booking confirmation, a voucher will be sent to the email address provided. It contains reservation details, collection instructions and the rental company’s contact information.
Check your voucher promptly. If you do not receive it, check your spam folder and contact us before making another payment.
4. Prices and Payments
The booking summary shows the rental price, selected extras, advance payment and remaining balance. Review the currency and any disclosed charges before paying.
The advance payment forms part of the total booking price. It is separate from any refundable security deposit that may apply to an offer.
The remaining balance is payable according to the conditions of your selected reservation, usually when collecting the vehicle. Cash and debit card payments are available for eligible offers.
Your bank or payment provider may apply currency conversion charges or other fees under its own terms.
Services requested after booking, rental extensions and charges arising during the rental may be payable separately under the rental agreement.
5. Car Rental Without a Deposit
RosCar Faro offers vehicles available without a security deposit. To book this option, select an offer explicitly marked as requiring no deposit and check the conditions before payment.
For a confirmed booking without a deposit, no rental security deposit is required under the stated offer conditions.
Renting without a deposit does not automatically remove responsibility for damage, fines, unpaid tolls, missing fuel or other charges permitted by the rental agreement and applicable law. Insurance coverage and any excess are separate conditions.
6. Car Rental Without a Credit Card
Selected offers allow you to rent a car without a credit card. Choose the relevant option and verify the accepted payment method before confirming your reservation.
Where your confirmed offer states that no credit card is required, you can collect the vehicle using the alternative payment method specified in that offer, provided you meet the remaining rental requirements.
7. Cash and Debit Card Payments
Cash payment for the remaining balance is available where expressly included in the selected offer. An online advance payment is still required to complete the reservation.
Debit card payment is available with participating rental companies. Accepted card types, cardholder requirements and any restrictions must be checked before booking.
An offer allowing cash or debit card payment does not automatically include rental without a deposit. Select and confirm each option you require.
8. Airport Collection and Delivery
You can book vehicle collection at Faro Airport or choose delivery within Faro, including delivery to a hotel or another agreed city address, where available.
Airport collection may involve a meeting point, supplier desk or transfer to the rental location. Follow the instructions in your booking voucher.
Hotel and city delivery depend on the supplier’s coverage, operating hours and availability. Any applicable delivery, collection or service charges must be disclosed before you confirm the relevant service.
Provide an accurate delivery address and a telephone number where you can be reached. For airport collection, provide flight details when requested.
9. Driver Requirements and Documents
The main driver and any additional drivers must meet the age, licence and driving experience requirements shown in the selected offer.
At collection, you will normally need:
- A valid driving licence accepted by the rental company.
- A valid passport or identity document accepted by the supplier.
- Your booking voucher.
- The payment method required by your confirmed offer.
- An International Driving Permit where required for your licence.
Additional driver charges or age related charges may apply where disclosed in the offer. All drivers must be approved and recorded in the rental agreement before driving.
10. Vehicle Availability
Unless a specific model is expressly guaranteed, reservations may be made for a vehicle category rather than an exact make, model or colour.
If the supplier cannot provide the confirmed vehicle or category, contact the supplier and RosCar Faro to discuss an appropriate alternative or the refund available under your booking conditions and applicable law.
Any proposed change involving an additional payment requires your agreement.
11. Insurance and Additional Options
Insurance and protection options depend on the vehicle and supplier. Check the included coverage, excess, exclusions and claims procedure before booking.
Additional coverage may reduce your financial responsibility for certain incidents, but it may contain exclusions or reporting requirements. Rental without a deposit does not necessarily mean that the insurance excess is zero.
Extras such as child seats and additional drivers must be selected during booking or agreed with the supplier. Availability and any associated charges are shown in the offer or confirmed before the extra is accepted.
12. Unlimited Mileage
Unlimited mileage is available on selected offers. Where it is included in your confirmed booking, no distance allowance applies to driving permitted under the rental agreement.
Unlimited mileage does not automatically permit travel outside authorised areas, border crossings or prohibited uses. Offers with a mileage limit will specify the allowance and any charge for exceeding it.
13. Cancellations and Refunds
Free cancellation is available on eligible offers, subject to the cancellation deadline and conditions displayed before payment. Review these conditions carefully, including whether the advance payment is refundable.
If your booking includes free cancellation and you cancel within the stated deadline, the payments covered by that policy will be refunded without a cancellation fee.
Cancellation after the deadline, failure to collect the vehicle or failure to meet disclosed rental requirements may result in charges under the conditions accepted when booking.
Use the cancellation method stated in your voucher or contact [email protected] with your booking reference. Keep the cancellation confirmation.
Any refund will be processed according to the applicable booking conditions and legal requirements. The time it takes to appear in your account also depends on the payment provider.
Car rental reservations for specific dates do not generally benefit from the automatic 14 day withdrawal right applicable to some other online purchases. Your contractual cancellation rights and mandatory legal rights remain applicable.
14. Booking Changes, Delays and Missed Collection
Contact us or the rental company as soon as possible if you need to change your dates, vehicle, driver details or collection location. Changes depend on availability and may affect the price.
A requested change becomes effective only when confirmed. Cancellation deadlines continue to apply unless a revised booking expressly states otherwise.
If your flight is delayed or you expect to arrive late, contact the supplier using the details in your voucher. Collection outside the agreed time depends on the supplier’s availability and the conditions disclosed for your booking.
If you do not collect the vehicle or notify the supplier, the booking may be treated as a missed collection under its stated conditions.
15. Collecting and Returning the Vehicle
Inspect the vehicle with the supplier before departure. Record existing damage, fuel level and any supplied equipment in the collection report. Keep photographs and a copy of the signed documents.
Return the car at the agreed location and time, with the fuel level and equipment required by the rental agreement.
Late return, missing fuel, lost keys, missing equipment or cleaning beyond normal use may result in charges where provided for in the disclosed rental conditions and permitted by law.
Request a return inspection or written confirmation of the vehicle’s condition where possible.
16. Use of the Vehicle
Use the vehicle lawfully and follow the rental agreement. Only authorised drivers may drive it.
Obtain the supplier’s permission before crossing borders, taking the vehicle on a ferry or travelling outside the permitted area where approval is required.
You are responsible for traffic offences, parking charges and tolls incurred during your rental, subject to applicable law. Any supplier administration fees must be supported by the rental conditions.
In the event of an accident, damage, theft or breakdown, contact the supplier promptly and follow its instructions. Contact the emergency services when necessary and complete any required reports.
17. Support and Complaints
For immediate issues involving the vehicle, collection, roadside assistance or return, contact the rental company using the details in your voucher.
For booking assistance or a complaint about our services, email [email protected]. Include your booking reference, a description of the issue and relevant supporting documents.
RosCar Faro can assist with communication about a reservation. The rental company remains responsible for the rental services it provides, while RosCar Faro remains responsible for its own booking services.
18. Responsibility and Consumer Rights
Each party is responsible for its own obligations under the booking, rental agreement and applicable law.
RosCar Faro does not exclude responsibility where doing so would be unlawful. These terms do not remove your rights concerning misleading information, failure to provide agreed services or other protections under mandatory consumer law.
Any dispute will be subject to applicable law and the jurisdiction rules that protect consumers. Nothing in these terms prevents you from bringing a claim before a court available to you under mandatory law.
19. Personal Data
Personal data is processed as described in our Privacy Policy. Information necessary to arrange and fulfil your reservation is shared with the selected rental company and relevant booking or payment providers.
20. Updates to These Terms
We may update these terms for future bookings. The version accepted when you make your reservation applies to that booking, unless a change is required by law or separately agreed with you.
21. Contact Details
RosCar Faro
Website: https://roscarfaro.com/
Email: [email protected]